Refund and Return policy
At Power Ems 15, we strive to ensure customer satisfaction. However, please note the following policies regarding refunds and returns:
Refunds and Exchanges:
- Opened or used products are not eligible for exchanges or refunds.
- If your product remains unopened and unused, it can be exchanged for other goods, store credit, or a full refund if it meets our return policy . We do not offer refunds for change of mind.
- The customer is responsible for shipping fees for returned items.
Defective Items:
- Any items found to be defective can be returned to our warehouse for a replacement.
- For replacement information, please contact help@powerems15.com.
Delivery Policy:
- All orders are dispatched from our warehouse within two business days and shipped via United States Postal Service from our California warehouse.
- In case of any issues with delivery such as non-payment of Duty & VAT, incorrect address, or unclaimed package at the post office, the customer is responsible for arranging redelivery at their own expense by contacting help@powerems15.com.
- Power Ems 15 cannot be held liable for any lost or unclaimed orders. While we will assist in tracing missing parcels, it is the customer's responsibility to follow up with the carrier to file a lost package claim.
60-Day Guarantee
MONEY-BACK GUARANTEE
We are perfectly, confident that our electrical muscle stimulators will provide you with the best body toning results! That's why we want you to take advantage of our 100% results or 60-day money-back guarantee. We do not refund on damaged products. If your item is defective, we will be able to exchange your product with free shipping.
We are pleased to guarantee you that your muscles will feel strengthened, firm, and toned in the first 4-6 weeks of using POWEREMS15 and ultimately give you the perfect figure.
Just follow these easy steps to qualify for our 60-day money-back guarantee:
- Within three days of your order being delivered, take a clear photo of your body where you intend to stimulate your muscles before using our products and email this to us at help@powerems15.com with the subject header 'POWEREMS15 Money Back Guarantee.
- Use your product exactly as instructed in your welcome guide.
- Take a clear photo after you have completed your 4-6 weeks plan and email this to us in the same email chain.
- Once approved, please send back your product and provide us with the tracking number in the same email chain within 30 days.
- The refund will be processed once we have received the product at our warehouse.
